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eCogra Disputes Report
FIRST HALF 2006 ONLINE CASINO DISPUTES REPORT RELEASED
Fair Gaming Advocate dealt with 265 complaints
LONDON, AUGUST 11, 2006 - The Fair Gaming Advocate in the London offices of eCommerce
and Online Gaming Regulation and Assurance (www.eCOGRA.org) reported this week on
complaints received by the non-profit player protection body during the first six
months of 2006.
Tex Rees says a total of 265 submissions were made to eCOGRA's online
facility, of which 83 (31 percent) concerned online casinos and poker rooms that
are not accredited to eCOGRA and are therefore outside the FGA's authority.
A further
35 submissions (14 percent) were non-specific rants and statements that could not
be followed up.
The remaining 147 disputes were investigated and resolved, 31 percent
in favour of the player.
The areas of dispute were as follows:
* Cash-in disputes
: 75 (51 percent) up from 38 percent in the same period last year.
* Bonus disputes
: 41 (28 percent) down from 32 percent last year
* Account disputes: 23 (16 percent)
no change from last year
* Miscellaneous : 8 (5 percent) down from 14 percent last
year
The FGA received an average of 10 disputes per week, a slight increase over
the same period last year.
The average number of disputes per "Play It Safe" seal
site per month was 0.3 percent, down from 0.7 percent last year.
"Given the major
increase in the number of "Play It Safe" sites since last year - there are now 88
sites accredited by eCOGRA - the level of disputes coming in to my office remains
remarkably low," Rees says in her report.
"These are all very large online gambling
casinos and poker rooms, dealing with high levels of player transactions on a wide
variety of games. In 31 percent of cases
I found for the player, which represents
a very small fault margin in terms of operational activity."
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